Refund policy

Return & Refund Policy

Effective Date: 11/26/25

At Ayven Grace Baby (“we,” “our,” “us”), we are committed to providing high-quality, safe, and nurturing products for your child’s health and comfort. We want you to feel confident ordering from us — and to love what you receive. If something isn’t right, we’re here to help.

1. Eligibility for Returns & Refunds

We accept returns only for items that are defective, damaged in transit, or significantly not as described on our website.

Because our products are designed for babies and children, we cannot accept returns or exchanges for changed minds, if items are opened, used, or the packaging has been removed, unless there is a defect or damage.

Sale items, clearance items, or limited-stock items may be marked final sale and thus non-returnable; where this applies, we will clearly mark it on the product page.

2. Time Frame for Returns

You must notify us of any defect, damage, or incorrect item within 7 calendar days of delivery.

After notifying us, you must ship the item back within 14 calendar days of your notification.

3. How to Initiate a Return

To request a return or refund:

Email us at support@ayvengracebaby.com with your order number, a brief description of the problem, and (if applicable) a photo showing the defect or damage.

Wait for our confirmation and return-authorization instructions.

Ship the item back using a trackable shipping method (we recommend retaining proof of shipment). We are not responsible for lost return shipments.

4. Refund, Exchange & Store Credit Options

Once we receive and inspect the returned item:

If approved, we will issue a full refund (price of item only) to the original payment method. This typically happens within 7–14 business days of receipt.

If the original payment method is unavailable (e.g., expired card), we may at our discretion offer store credit instead.

If you prefer, and if we have stock available, we can offer an exchange instead of a refund.

5. Shipping Costs & Restocking Fees

If the return is due to our error (defect, damage, wrong item), we will cover the return shipping cost and refund all item charges.

If a return is approved under other special circumstances, the customer may be responsible for the cost of return shipping.

We do not charge a restocking fee.

6. Non-Returnable / Non-Refundable Items

Due to hygiene and safety standards for children’s products, the following items are not eligible for returns or refunds, unless defective or damaged:

Opened or used skincare, bath, or body-related products.

Items removed from original packaging (unless sealed in protective packaging).

Sale, clearance, or “final sale” items (if marked as non-returnable at purchase).

7. Damaged or Defective Items

If you receive a defective or damaged item, you must notify us within 7 calendar days of delivery. Include photos showing the issue.

Once we confirm the defect or damage, we will offer a full refund, store credit, or exchange — whichever you prefer.

Please do not discard the damaged item until we have completed our inspection.

8. Refund Processing Time & Method

Refunds will be issued to the original payment method within 7–14 business days of receiving the returned item.

You will receive an email confirmation when your refund or exchange is processed.

If you opted for store credit, the credit will be applied to your account and can be used on future purchases.

9. How We Post This Policy

This Return & Refund Policy is available in the Legal Notices / Policies page of our website.

We’ll also link to it clearly in the footer of each page and during checkout, so you see it before completing your purchase.

10. Final Sale Items & Policy Updates

For items marked as “Final Sale,” the “non-returnable / non-refundable” exception applies — these are clearly labeled.

We reserve the right to update this policy at any time. When we do, the “Effective Date” at the top will be updated. Continued use of our site after changes constitutes your acceptance of the new policy.