Frequently Asked Questions

What kind of baby skincare brand is Ayven Grace?

Ayven Grace is a parent-founded baby skincare brand offering gentle, ingredient-focused care for infants, babies, and toddlers with sensitive skin. Our products are designed to support simple, everyday skincare routines parents can trust.

Who are Ayven Grace products designed for?

Ayven Grace products are designed for parents caring for infants, babies, and toddlers with sensitive or delicate skin who want gentle, straightforward skincare routines.

What makes Ayven Grace different from other baby skincare brands?

Our approach focuses on simplicity, transparency, and thoughtful ingredient selection. We create calm, routine-based products that support daily use without unnecessary additives or complexity.

Are Ayven Grace products safe for daily use?

Yes. Our products are designed to be gentle enough for daily use as part of a regular baby skincare routine

What ages can use Ayven Grace products?

Most Ayven Grace products are suitable for infants, babies, and toddlers. Our Baby Bar Soap is recommended for children 3 years and older. Age guidance is always listed on individual product pages. Adults love our products as well.

Do your products contain fragrance?

We do not use unnecessary or harsh fragrance. Some products include gentle botanicals, such as lavender, for a soft and soothing experience. Always refer to the full ingredient list on each product page.

Are Ayven Grace ingredients nut-based or safe for nut allergies?

Ayven Grace products are made with thoughtfully selected ingredients and do not contain peanuts or tree nuts as direct ingredients. However, some products include ingredients derived from plants and seeds (such as sunflower or jojoba). Parents of children with known allergies should review the full ingredient list and consult a healthcare professional if they have specific concerns

Why do you highlight key ingredients separately from the full ingredient list?

We highlight key ingredients to help parents quickly understand how a product works, while always providing a complete ingredient list for full transparency.

Where can I find the full ingredient list for each product?

The full ingredient list is available on each individual product page under the Ingredients section.

How do I use Ayven Grace products together?

Our products are designed to work together as part of a simple routine: cleanse, soothe, and seal in moisture. Each bundle page includes step-by-step guidance.

Do I need to use all products together?

No. Each product can be used on its own, but many parents choose bundles for a complete, easy-to-follow routine.

Why doesn’t the Tearless All-In-One Baby Wash lather much or feel thick?

The Tearless All-In-One Baby Wash is formulated with an aloe-based base and gentle cleansing ingredients rather than harsh surfactants. As a result, the texture may feel lighter and the lather may be minimal. This is intentional and helps cleanse baby’s skin and hair without stripping natural moisture.

How is the Tearless All-In-One Baby Wash tearless?

The Tearless All-In-One Baby Wash is formulated with a gentle, pH-balanced formula designed to be mild around the eyes. This pH balance helps reduce stinging and discomfort during bath time, making it suitable for gentle cleansing of baby’s skin and hair.

Can my baby bathe with the soak bag in the water?

No. The soak bag should be removed from the bath before placing baby in the water. Once the desired amount has been dispensed, discard the bag prior to bath time.

Why does the soak water turn milky?

The milky appearance comes from soothing ingredients such as oatmeal and coconut milk powder dispersing into the water.

What is your return policy?

Due to hygiene and safety reasons, we’re unable to accept returns on opened or used skincare products. If your order arrives damaged or incorrect, please contact our team and we’ll be happy to help make it right.

Are all sales final?

We do not accept returns on opened or used skincare products for safety reasons. If there is an issue with your order, our support team is here to help.

How can I contact Ayven Grace?

You can reach us through our Contact page or by emailing our support team. We’re always happy to assist parents with questions about our products.